FAQ

Creating an account is simple and free:

• Click the "Sign Up" button in the top right corner
• Enter your email address and create a strong password
• Verify your email address by clicking the link we send you
• Complete your profile setup

Once verified, you'll have full access to all our features!

Yes! We offer a 14-day free trial for all new users. During the trial period, you'll have access to:

• All premium features
• Customer support
• No usage limitations

Our platform works on all modern devices and browsers:

Supported Browsers: Chrome, Firefox, Safari, Edge (latest versions)

Mobile Apps: Available for iOS and Android devices

Desktop: Windows, macOS, and Linux compatible

To update your billing information:

• Go to Account Settings → Billing
• Click "Update Payment Method"
• Enter your new card details or PayPal information
• Save changes

Changes take effect immediately for future billing cycles.

Yes, you can cancel your subscription at any time with no cancellation fees. Here's how:

• Visit your Account Settings
• Go to the Subscription section
• Click "Cancel Subscription"
• Confirm your cancellation

We offer a 30-day money-back guarantee for all subscription plans. Refund ConditionViewModels:

• Request must be made within 30 days of purchase
• Full refund for first-time customers
• Refunds processed within 5-7 business days

Contact our support team to initiate a refund request.

To reset your password:

• Go to the login page and click "Forgot Password"
• Enter your email address
• Check your email for a reset link
• Click the link and create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

Yes! You can export your data at any time:

• Go to Account Settings → Data Export
• Select the data you want to export
• Choose your preferred format (CSV, JSON, PDF)
• Click "Generate Export"

You'll receive a download link via email once the export is ready.

Absolutely. We take data security seriously:

• End-to-end encryption for all data transmission
• Regular security audits and compliance checks
• GDPR and CCPA compliant
• No data sharing with third parties without consent

Try these troubleshooting steps first:

• Clear your browser cache and cookies
• Try using a different browser or incognito mode
• Check your internet connection
• Disable browser extensions temporarily

If the issue persists, contact our support team with details about the problem and your browser/device information.

Our support team is available:

• Email Support: 24/7 (response within 24 hours)
• Live Chat: Monday-Friday, 9 AM - 6 PM EST
• Phone Support: Premium customers only, business hours

For urgent issues, please use live chat or mark your email as "Urgent".